POSITION SUMMARY:

Responsible for maintenance and monitoring of the claims process, including, eligibility checks, accurate and timely claim creation, and denial and insurance follow-up management. Will assist in establishing and maintaining billing and documentation procedures to support reimbursement and contract requirements, and performs liaison duties related to funders and customers.

ESSENTIAL FUNCTIONS:

• Ensures counseling billing is completed weekly in OPEN PM and any errors are corrected within agency timeframes
• Identifies and resolves patient billing problems
• Establish and maintain billing and documentation procedures
• Ensure rejected bills are corrected and resubmitted
• Monitor, and follow-up on unpaid claims
• Ensure the accurate and timely payment on account processing and collection reporting
• Reviews accounts and makes recommendations to the director regarding non collectible accounts
• Job duties may be increased, decreased, or combined as the needs of the agency dictate

POSITION QUALIFICATIONS:

• Minimum of two years billing experience working with commercial insurance /Medicare required.
• CPT/ICD 10 coding experience required, certification preferred.
• Excellent computer skills required
• Understanding of behavioral health treatment a plus.

This position description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel in the above position.

POSITION SUMMARY:

The Development Coordinator is responsible for the oversight and integrity of the donor database, ensuring that the organization is effectively documenting and stewarding all donor contributions, including Create Your Jewish Legacy commitments, in a timely and efficient way. This position is accountable for all database functions including gift processing, acknowledgment, reporting, and donor segmentation. They also ensure all donor data is collected, stored and properly used by all members of the organization. This position contributes to fundraising success by enhancing and implementing donor cultivation and stewardship, providing event support, donor prospecting, assisting with direct mail and email campaigns, assisting with grant compliance, and supporting the work of various committees. The Development Coordinator must be able to anticipate project needs, discern work priorities, meet deadlines, and be willing to work occasional evenings and weekends.

ESSENTIAL FUNCTIONS:

Database Management (50%)

• Perform data entry and record management, ensuring accuracy and consistency
• Manage gift acknowledgement processes, ensuring timely and accurate recognition of all gifts, ideally within 48 hours
• Pull reports and create custom reports/queries as needed to support the development function
• Respond to donor inquiries concerning gift history, receipts, and other documentation
• Analyze fundraising trends/results and provide related analysis
• Assess needs and provide training and support for all donor database users
• Work with Finance staff to reconcile financial information between database and Finance Office on a monthly basis
• Assist in providing documentation for annual audit
• Make appropriate and timely recommendations on database expansion and/or enhancements to ensure the most effective and efficient use of the system
• Coordinate and plan for future data conversions/upgrades as needed

Development Support (30%)

• Monitor, analyze, and interpret all donations on an ongoing basis, promoting donor retention and enhancing the donor experience
• Support execution of donor communications by creating and managing targeted mailing/email lists for cultivation, solicitation, and stewardship
• Support the CEO and Director of Development by incorporating all meeting notes/reminders in donor database.
• Provide proactive reports on donors, including pledges and financial reports
• Monitor and track department and grant deadlines
• Support the cultivation process for the engagement of major donors and other prospects by the CEO, Director of Development, and Board Members.
• Manage peer-to-peer campaigns/crowdfunding efforts.
• Support fundraising targets through exceptional follow up, stewardship strategies and customer service
• Use donor database, wealth screening software, networks, and external sources and publications, to identify and qualify individual and corporate prospects for major and planned gift solicitation
• Collaborate on annual giving strategy, including calendar of cultivation, solicitation, stewardship and recognition activities of annual donors, and accurate data pulls.

Event Support (15%)

• Work closely with the Director of Development and event planning committees in execution of fundraising events. This includes keeping deadlines, tracking sponsorships and benefit fulfillment, identifying and working with venues and external vendors, execution of mailings, management of RSVPs and/or ticket sales, and day of logistics
• Provide excellent donor and event participant support by answering and providing solutions to questions, concerns and training needs

Other Tasks (5%)

• Other duties as assigned, including general support of the activities of the Development Department

POSITION QUALIFICATIONS:

• Bachelor’s degree preferred
• 1-2 years of development experience or transferable skills; database management experience preferred
• Proficiency with Microsoft Office suite and Google products; experience with fundraising databases strongly preferred
• Excellent verbal and written communication skills
• Acute attention to detail and excellent organizational skills
• Ability to work under pressure, prioritize duties and meet deadlines
• Knowledge of fund development strategies and tactics, including donor cultivation, recognition and stewardship
• Familiarity with donor research tools and search engines

This position description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel in the above position.

POSITION SUMMARY:

To provide individual psychotherapy and family caregiver counseling to the older adult population within the context of the philosophy and mission statement of Jewish Family Service. To provide a range of complex clinical and mental health services in the home or office to an older adult population or family caregivers including completing and reviewing initial paperwork, providing diagnostic assessments, developing treatment plans with the client and providing individual therapy with identified adults.

ESSENTIAL FUNCTIONS:

• Develop and nurture mutual relationship and confidence with clients.
• Care for clients with emotional challenges, including but not limited to anxiety and depression.
• Provide answers to client questions regarding services and initial paperwork.
• Review clients’ personal, social and health history to learn their background and needs.
• Work with clients to develop effective and realistic treatment goals and determine the best treatment approach to assure progress and success.
• Enhance clients’ cognitive and behavioral changes that are in line with the overall treatment.
• Evaluate the efficiency of treatments and identify the most effective ones.
• Understand the individuality of clients and develop specific treatments that benefit them.
• Attend courses and trainings on older adult issues and therapy issues to reinforce current knowledge and learn new skills and techniques to utilize with clients as approved by supervisor.
• Keep accurate records electronically and hard copy and documentation of clients’ information, conditions, treatments and progress and assure regulations are being met.
• Direct clients to available community resources which are beneficial to them, such as Council on Aging, medical providers and home health agencies.
• Ensure that clients are aware of financial, food and home assistance from the local agencies, state and federal programs, as well as help from case management services.
• Report changes in the client to care managers when appropriate.
• Check on clients after treatment, to avoid a relapse of their condition.
• Work with the family of patients and other service providers when appropriate to assure the client is supported successfully.
• Help clients adjust to serious, chronic or terminal illness.
• Support clients as they age in place or transition into higher levels of care.
• Encourage clients to grieve their losses in therapy.
• Counsel family members who are caregivers to assure they receive needed emotional support.
• Help people who have experienced traumatic events to overcome psychological and emotional stress they experience.
• Develop and maintain relationships with other professionals in the community serving older adults to promote the coordination of services and promote mental health services.
• Share expertise knowledge and skills in treating older adult clients with issues such as: loss, dementia, chronic medical challenges, family and relationship issues, loneliness, dying and death, abuse and neglect, post-traumatic stress, chronic pain, binge eating, gambling addictions, hoarding, suicide and homicide, complicated grief, etc.
• To communicate any changes in client’s health insurance.
• Provides high level of quality customer service to clients and their family members.
• Participates in assuring compliance to all agency and funder specifications and regulations.
• Provides counseling meeting ethics, standards and practices of profession.
• Works constructively as member of a departmental and agency team
• Participates in the development and implementation of a means of evaluating program effectiveness, client and caregiver satisfaction, etc.
• Participates in team meetings as approved by supervisor.
• Meets productivity goals
• Schedules clients to minimize travel whenever feasible
• Communicates clearly and precisely through oral and written means.
• Uses electronic client databases routinely as well as appropriate software and apps connected with care management duties.
• Participates in training, in-services, local conferences and workshops when approved by supervisor.
• Performs other relevant duties as necessary.

POSITION QUALIFICATIONS:

Master of Social Work, Licensed Independent Social Worker
One year experience providing therapy required.
Previous work with older adults preferred and understanding of common issues for older adults
The clinical social worker should have the following qualities: empathy, interpersonal skills, listening skills, problem-solving skills, time-management skills, assessment skills, communication skills, ability to intervene in crises, and flexibility with different conditions of the client and their home.
Proficient with Microsoft Office and use of desktop and tablet computer.

PHYSICAL REQUIREMENTS:

This position requires walking, standing, and sitting in office and client home settings. Position requires use of an insured vehicle.

This position description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel in the above position.

POSITION SUMMARY:

The Geriatric Social Worker provides care management and supportive services utilizing a Person-Centered approach to clients in the Greater Cincinnati region. Services performed are relevant to the philosophy and mission of the Aging and Caregiver Services Department.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Provides comprehensive assessments of clients’ emotional, physical, functional, financial and environmental systems in order to establish need and eligibility for financial assistance and supportive services.
• Compliant with agency policies and procedures. Develops knowledge about funding and eligibility guidelines for older adults, and sensitively communicates these policies, eligibility parameters and procedures to clients.
• Knowledgeable of internal and external community resources, including State and Federal benefits. Makes appropriate community and social service referrals effectively linking clients’ needs with resources, and facilitates access and utilization of all available resources.
• Provides home visits to clients on regular basis to conduct comprehensive needs assessments and care management.
• Advocates and communicates with the client support system (family, adult children, caregivers and other significant people) as needed.
• Documents clients’ cases in a timely manner including screenings, assessments, and case notes to ensure accurate record of services for funder reporting and client follow-up.
• Provides crisis intervention.
• Encourages clients to participate in social, pleasant, and physical activities to improve mood and functioning where appropriate.
• Participates in staff meetings and supervision in order to enhance the quality of practice.
• Participates in and promotes ongoing efforts towards Continuous Quality Improvement.

POSITION QUALIFICATIONS:

• Master of Social Work preferred
• LSW (Ohio state license) required
• Works effectively independently and within the team. Seeks supervision and consultation when appropriate.
• Experience with and understanding of the psychosocial problems of older adults required.
• Demonstrates flexibility and a willingness and openness to enhance professional self and skills.
• Takes responsibility for own professional development, utilizing developmental opportunities within and outside of the agency to enhance skills and understanding.
• Shares knowledge and skills with other staff members.
• Knowledge of cultural competence and work with vulnerable populations preferred
• Exceptional communication and presentation skills relating to older adults, their support systems and health professionals
• Demonstrates case management skills and experience in the community health care delivery system
• Detail oriented with good problem-solving skills and the ability to prioritize multiple tasks
• Computer skills required which include Microsoft Office (Word, Excel, and Outlook); knowledge of Efforts to Outcomes (social work database) preferred.
• Valid driver’s license plus appropriate automobile insurance as determined by our liability insurance company.

PHYSICAL REQUIREMENTS:

This position requires walking, standing and sitting. Additionally, the use of a car is needed to make home visits, provide transportation to appointments. Ability to use electronic documentation and online applications is also required.

This position description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel in the above position.