To best protect the health and safety of the people we serve, Jewish Family Service is suspending all group programs. We are following CDC recommendations and made this decision in consultation with medical and programming professionals. Events and classes hosted by the Center for Holocaust Survivors, the Russian Jewish Culture Center, and the Barbash Family Vital Support Center are included in this suspension. This decision will remain in effect until Wednesday, April 1, 2020.
Services delivered one-one-one—such as the CHS audiology clinic and care management—will continue.
The Heldman Family Food Pantry remains open.
StarPoint Home Care is operating as usual, even at Cedar Village, where visitors are no longer being accepted.
We will update this page as the situation evolves. Our first goal is to ensure that all clients understand group activities are suspended. After that initial effort, we will focus on continuity of care and services. We also will begin to consider how to deliver programming via conference calls, Skype, and other technologies, as appropriate.
Please see below for a Questions & Answers:
Q: What are the current hours for Barbash Family Vital Support Center and the Heldman Family Food Pantry?
A: 10:00 a.m. to 2:00 p.m. We welcome your donations of non-perishable food items during these hours. If you need to drop off items at a time outside of this 4-hour window, please make an appointment with Beth at 513-766-3322.
Q: How does this suspension affect activities that are not group-based?
A: We will continue to provide a majority of our one-on-one services. (Note: see Counseling question, below.) If that changes, more information will be shared. Examples of one-on-one services include: CHS audiology clinic, care management, AgeWell Cincinnati intake and referrals, driving clients to doctor’s appointments and more.
Q: Why about Counseling Services?
A: Since the Mayerson JCC is closed, Counseling can no longer be offered at our normal location. JFS is looking into alternative ways to continue our counseling services, including switching to telephone-based sessions. State and Federal regulations governing counseling under coronavirus conditions are being evaluated by our staff. Please check in regularly to learn more.
Q: How will clients be notified about the suspension of group programming?
A: Program leaders are working with their teams to prioritize phone outreach. We also are preparing to place automatic (robo) calls as back-up communications support starting later this week.
Q: Is the Mayerson JCC still providing transportation?
A: No, the JCC is closed until April 1. However, the JCC’s transportation team can still be reached at: 513-722-7255.
Q: What are the food pantry's hours of operation?
A: The adjusted hours are: 10:00 a.m. to 2:00 p.m. We will also continue to accept donations of non-perishable food items during these hours. If it is necessary for you to drop items off at a time outside of this 4-hour window, please make an appointment with Beth at 513-766-3322. This is subject to change, so please check back here regularly.
Q: Will group activities continue at the Barbash Family Vital Support Center?
A: No. Out of an abundance of caution for our professional team and the people they serve, we are suspending group programs, including our support group.
Q: Will we still host the Passover Delivery?
A: Plans for the Passover Delivery Project will be modified. We may leave deliveries on doorsteps rather than giving them directly to participants. We also may ask our professional team to fill roles traditionally managed by volunteers. More information will be released soon.
Q: How are we helping prevent the spread of COVID-19?
A: As the agency charged with serving some of the most frail and vulnerable among us, we are deeply invested in preserving continuity of care and service. We believe our clients need our care now more than ever. So in order to best protect our clients and prevent the spread of COVID-19, most of our employees are working remotely. Jewish Family Service remains open, and our staff members can each be reached at their same email address and phone number. If you need assistance, you can still call our main office line at 513-469-1188.